Terms of service

1. TERMS OF SERVICE

Effective date: June 2026

These Terms of Service govern your use of the HINDHILAL website and your purchase of products from us.

By using our website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use this website.

1. ABOUT US

HINDHILAL is an independent fashion brand operating through its official website.

Contact: contact@hindhilal.shop

2. WEBSITE USE

You agree to use this website only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use of the site.

We may update, modify, or remove parts of the website at any time without notice.

3. INTELLECTUAL PROPERTY

All content on this website, including images, designs, text, graphics, product photography, and branding, is the property of HINDHILAL.

You may not copy, reproduce, distribute, or commercially use any content without written permission.

4. ORDERS & CONTRACT FORMATION

When you place an order, you are making an offer to purchase a product.

A contract is only formed when we send you an order confirmation email.

We reserve the right to refuse or cancel orders, including where:

  • Products are unavailable

  • Pricing or listing errors occur

  • Fraud is suspected

  • Delivery details are incorrect

  • The order is placed by resellers

  • We are unable to fulfil the order for operational reasons

If we cancel your order after payment, you will receive a full refund.

5. PRODUCTS

Some items are made-to-order and may take up to 3 weeks to be produced before dispatch. Other items are ready-to-ship and will be dispatched sooner.

All timelines are estimates and may vary.

We reserve the right to discontinue products at any time.

6. PRICING & PAYMENT

All prices are shown in GBP or as displayed at checkout and include VAT where applicable.

We use secure third-party payment providers. We do not store full payment details.

If payment is not authorised, your order will be cancelled.

7. SHIPPING & DELIVERY

Delivery times are estimates only.

  • Ready-to-ship items dispatch within a few business days

  • Made-to-order items may take up to 3 weeks before dispatch

Delivery times begin once your order has been dispatched.

We are not responsible for delays caused by:

  • Customs processing

  • Courier delays

  • Incorrect delivery information

  • Events outside our control

Shipping costs are calculated at checkout.

Customers are responsible for providing accurate delivery details.

8. CANCELLATIONS & CHANGES

You may request changes or cancellation of your order by contacting us as soon as possible.

We cannot guarantee changes once production has begun, particularly for made-to-order items.

If a cancellation is accepted, you will receive a refund.

9. RETURNS & REFUNDS

We operate a considered production model.

Eligible returns:

  • Faulty or damaged items

  • Incorrect items received

Non-returnable items:

  • Made-to-order products (unless faulty)

  • Sale items (if applicable)

We do not offer refunds for change of mind on made-to-order pieces.

Approved refunds are processed to the original payment method.

10. LIABILITY

We are not liable for:

  • Indirect or consequential losses

  • Loss of profit or business

  • Delays outside our control

Nothing in these Terms excludes liability where it would be unlawful to do so.

11. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

2. SHIPPING POLICY

Processing Times

  • Ready-to-ship items: dispatched within a few business days

  • Made-to-order items: up to 3 weeks production time before dispatch

Processing times are shown on each product page.

Delivery Times

Delivery begins once your order has been dispatched.

Delivery times are estimates and may vary depending on destination and courier.

We are not responsible for delays caused by customs or external logistics providers.

Shipping Costs

Shipping costs are calculated at checkout.

Any customs duties or import taxes are the responsibility of the customer unless stated otherwise.

Delivery Issues

We are not responsible for delays or losses caused by incorrect or incomplete addresses.

If a parcel is returned due to failed delivery, additional shipping fees may apply.

Risk

Risk passes to the customer upon delivery.

3. RETURNS & REFUNDS POLICY

Overview

We create small-batch and made-to-order garments. Because of this, our return policy is selective and considered.

Eligible Returns

We accept returns or refunds only in the case of:

  • Faulty items

  • Incorrect items received

We will offer a replacement or refund once verified.

Non-Returnable Items

  • Made-to-order garments

  • Custom or specially produced items

  • Sale items (if applicable)

We do not accept returns for change of mind on made-to-order items.

Refunds

Approved refunds are issued to the original payment method within a reasonable timeframe after approval.

Condition of Returns

Items must be:

  • Unworn

  • Unwashed

  • In original condition

We reserve the right to reject items that do not meet these conditions.

Exchanges

We do not offer direct exchanges. You must place a new order if you require a different size or item.

4. PRIVACY POLICY 

We only collect personal data necessary to process orders, provide customer support, and improve your experience.

We do not sell your personal data.

Your information is processed securely and in accordance with applicable data protection laws.

For full details, contact us at contact@hindhilal.shop

5. COOKIE POLICY 

This website uses cookies to improve browsing experience, analyse traffic, and support checkout functionality.

By using this site, you agree to the use of cookies.

You can disable cookies in your browser settings, though some features may not function correctly.