Refund policy

RETURNS & REFUNDS

We hope you love your order. If for any reason you are not completely satisfied, you may return eligible items within 14 days of delivery.

How to Return an Item

  1. To request a return, please contact us at [Contact@hindhilal.shop] within 14 days of receiving your order.

  2. Once your return request has been approved, you must arrange and pay for the return shipment yourself.

  3. Returned items must be received in their original condition. Garments must be unworn, unwashed, unused, free from marks or damage, and returned with all original tags and packaging.

  4. Please ensure that your item is carefully packed and protected during transit. Include your order number, name, and reason for return inside the parcel.

  5. Returns must be shipped within 14 days of the delivery date.

  6. For international returns, customers are responsible for ensuring that all customs documentation is completed correctly and that any applicable duties, taxes, or fees are paid. Returned parcels should be clearly declared as returned goods where applicable.

    Once contacted on [contact@hindhilal.shop], we will send you our return address.

Refunds

Once we receive your return, we will inspect the item and verify that it meets the conditions outlined above.

If approved, your refund will be issued to the original payment method used when placing the order.

Please note:

  • Original shipping costs are non-refundable.

  • Return shipping costs are the responsibility of the customer.

  • If an item is returned in a condition that does not meet our return requirements, we reserve the right to refuse the refund and return the item to you at your expense.

  • Refunds are typically processed within 4–10 business days after the return has been approved.

We may reduce the amount refunded if the value of the item has been diminished through handling beyond what is necessary to inspect it.

Faulty, Damaged or Incorrect Items

Every garment is carefully inspected before dispatch. If you believe you have received a faulty, damaged, or incorrect item, please contact us at [INSERT EMAIL ADDRESS] as soon as possible after delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the fault or damage

We may ask you to return the item for inspection before a decision is made.

If the item is confirmed to be faulty, damaged, or incorrect, we will provide an appropriate remedy, which may include:

  • A repair

  • A replacement

  • A full refund

Where a fault is confirmed, any reasonable return shipping costs incurred by you will be reimbursed.

If inspection determines that the issue resulted from normal wear, accidental damage, misuse, improper care, or any cause not related to manufacturing, the item may be returned to you and a refund may not be issued.

Change of Mind Returns

If you change your mind about your purchase, you may return eligible items within 14 days of delivery.

Returned items must:

  • Be unworn and unused

  • Be unwashed

  • Have all original tags attached

  • Be returned in their original packaging

  • Be received in perfect condition

Items that do not meet these conditions may not qualify for a refund.

Sizing & Exchanges

We do not offer direct exchanges.

If you require a different size, please return the original item following the return procedure and place a new order separately.

Please note:

  • Return shipping costs remain the responsibility of the customer.

  • Original shipping charges, duties, and taxes are non-refundable.

  • The returned item must meet all return eligibility requirements before a refund can be issued.

Non-Returnable Items

The following items cannot be returned unless faulty:

  • Made-to-order garments

  • Personalised or customised items

  • Gift cards

  • Any item marked as final sale

This does not affect your statutory consumer rights.

Consumer Rights

Nothing in this Returns & Refunds Policy affects your statutory rights under applicable consumer protection laws.